Refund & Cancellation Policy

Currently, we do not accept any refunds, exchanges, or returns as all sales are final.

In the event of ordering incorrectly, please contact Customer Support at helpdesk@dimohemp.com immediately to resolve any issues from Customer Information, Product Information, and etc. 

Once your order has been shipped and marked fulfilled, no exceptions can be made at that point in time for any reason.  

Exchanges

We do not accept any exchanges or refunds for purchases made on this Site. 

Items returned will not be accepted for credit, for any reason whatsoever. 

In the unlikely event that one of our products arrives incorrectly and is not as they are described, we will only send replacements for damaged/missing/incorrect items within 14 days of the receipt of your shipment. Please ensure to contact us immediately with your Order Confirmation Number, Images of Items Received, and the Issues you’re experiencing. 

 

Lost Packages / Undelivered Items

If the carrier service has lost your shipment or failed to deliver your items.

Please submit a Missing Mail Search Request Online at MissingMail.USPS.com and/or file a claim for your items with the respectable carrier. You can also visit your local post office for assistance in filling out a Missing Mail Request. 

 

Please ensure you have the following items on hand:

  • Photo Identification
  • Tracking Number (Issued by Carrier)
  • Shipment Details

 

Cancellations

You have 24 hours from the time of purchase to cancel your order for a full refund. 

In the case your order has already shipped we will be unable to process your cancellation. 

You can request for a cancellation of your order for a full refund.

We strive to have swift processing times for all orders. For any order that has a cancellation request, will only be applicable to orders that have NOT BEEN SHIPPED. 

Please contact the Help Desk at helpdesk@dimohemp.com for assistance. 

 

Refunds

Please contact us to verify that a refund can be processed. After approval, please allow between (2-5 business days) for your financial institution to deposit the funds back into your account.